Olive & Jane Millinery

Customer Service

 
Shipping & Delivery
All Olive and Jane products are handmade and ship within 5 to 7 days from placement of order via United States Postal Service Priority mail.  USPS Priority usually delivers within 2 to 3 days.  Shipping is free on all orders except rush orders.  You will receive an email with tracking information from USPS when your item has shipped.  If you are in need of a rush order please contact us at style@oliveandjane.com and we will do our best to accomodate you.  There will be a rush order charge of $10.00 per item and you are responsible for rush delivery fee.
Privacy & Security
Olive and Jane does not share your private information with any outside company or organization.  Photos shared with Olive and Jane through our email, blog, facebook and other mediums are excluded from this policy and submitter allows Olive and Jane Millinery, LLC to become owner of photos and may distribute them through any medium they choose.  Submitter commits to withdraw all legal claims or disputes against Olive and Jane Millinery, LLC in reference to photos.
Returns & Replacements
Olive and Jane products are handmade and will vary slightly in color and form.  However, if you are not satisfied please email us at style@oliveandjane.com within 10 days of receipt of order.  You are responsible for return shipping fees except for products that were damaged upon arrival. 
Ordering
Orders are placed through the Olive and Jane Millinery website collections and bespoke services.  You will receive email notification of your order.  If email is not received, please contact style@oliveandjane.com
as soon as possible.

Payment, Pricing & Promotions
Orders are processed through PayPal.

Viewing Orders
Current and past orders can be viewed by creating an account through the Olive and Jane Log In link.
Updating Account Information
Accounts can be updated at any time.